I had a supplier ship a consignment through New Penn. They charged me extra for liftgate delivery and inside delivery.
The consignment came in yesterday and they did not have a liftgate facilities on that truck. The consignment is 175 lbs, the driver asks me to help him in unloading, I said I have medical condition which does not allow me to do so. He was rude and used slang language and took the consignment back. The next day had a conversation with them at 9 am and the lady said the truck will be there positively by 10 am.
Since 10 am I am being promised several times that the truck will be here in 5 or 10 mts. It's already past 11 am and they feel offended when you call them.
Worst transport company that I have dealt with. I would not recommend them to any body.
Product or Service Mentioned: New Penn Express Delivery Service.
Reason of review: Problem with delivery.