Recently, our company shipped a repaired centrifugal blower worth nearly $ 5,000 via New Penn from Syracuse, NY to our customer in Florida.
They handed it off to another freight line, and it was lost.
I filed a claim for the value of the equipment, and was reimbursed $ 100.
They claim that their tariff for used equipment is limited to reimbursement at 50 cents a pound.
I asked if that meant that if I shipped a used Corvette worth $ 100,000 and weighting 2500 pounds and they lost it , they would reimburse me $ 1250 and their answer was YES !!!
They offer optional insurance that will pay up to $ 5.00 a pound. That would amount to a maximum of $ 12,500 for a $ 100,000 loss !
Stay away from these people. Poor service and legalized thievery, as they never disclose these terms when they accept your freight !
National Turbine Corporation
Product or Service Mentioned: New Penn Delivery Service.
Reason of review: Problem with delivery.