Not resolved

Recently, our company shipped a repaired centrifugal blower worth nearly $ 5,000 via New Penn from Syracuse, NY to our customer in Florida.

They handed it off to another freight line, and it was lost.

I filed a claim for the value of the equipment, and was reimbursed $ 100.

They claim that their tariff for used equipment is limited to reimbursement at 50 cents a pound.

I asked if that meant that if I shipped a used Corvette worth $ 100,000 and weighting 2500 pounds and they lost it , they would reimburse me $ 1250 and their answer was YES !!!

They offer optional insurance that will pay up to $ 5.00 a pound. That would amount to a maximum of $ 12,500 for a $ 100,000 loss !

Stay away from these people. Poor service and legalized thievery, as they never disclose these terms when they accept your freight !

Barry Dittler


National Turbine Corporation

Product or Service Mentioned: New Penn Delivery Service.

Reason of review: Problem with delivery.

Company wrote 0 public responses to the review from Mar 27.
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